Find quick answers about ordering official Myrtle Beach Jeep Jam merchandise.
Ordering
How will I know my order went through?
After checkout, you’ll receive an order confirmation at the email address you provided. If you don’t see it, check your spam or promotions folder.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll do our best to help, but orders that have already entered fulfillment may not be changed or canceled.
Shipping & Pickup
When will my order ship?
Available shipping options and delivery estimates are shown at checkout. Once your order ships, tracking information will be sent by email.
Do you offer event pickup?
Orders will be shipped after the Jeep Jam Event.
What if my package is delayed or lost?
Start by checking the tracking link in your shipping email. If tracking has stopped updating or the package is marked delivered but you can’t find it, contact us with your order number.
Products & Returns
How do I choose the right size?
Check the sizing information on the product page before ordering. Because fits can vary by style, compare the measurements with a similar item you already own.
What is your return or exchange policy?
Please contact us before sending anything back. Include your order number, the item, and the reason for the return or exchange so we can provide the correct next steps.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and help make it right.
Will sold-out merchandise be restocked?
Some popular items may return, but limited-edition event merchandise is not guaranteed to be restocked. Check the store regularly for the latest availability.
Still need help?
Visit our Contact page and include your order number, if applicable, so we can assist you faster.